Cummins Inc. Call Center Analyst in Nashville, Tennessee
Call Center Analyst
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right.
Our Corporate Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
This is an exciting opportunity in Nashville,TN for a Call Center Analyst . Cummins USA is where you can work on industry leading projects.
Your impact will happen in these and other ways:
-Works with internal and external customers in an inbound call center to address account concerns and ensuring aid in resolution of more complex problems. Performs activities under minimal supervision.
-Answers basic and more complex inquiries by clarifying desired information; researching, locating and providing information.
-Handles a variety of customer inquiries as a result of collection attempts.
-Interacts with distributor branch personnel to aid in resolution of customer concerns.
-Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions.
-Acts as a point of escalation for more complex issues.
-Assists with monitoring Key Performance Indicators (KPI) set for team.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Business Partnering - Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
-Prior Customer Service experience, preferably in an Accounts Receivable call-center environment.
-Excellent communication skills, both verbal and written.
-Willingness to provide polite and professional customer service in a timely manner.
-Basic computer skills and the ability to work efficiently within multiple systems (payments, reporting, invoicing, etc).
-Ability to work independently and multi-task in a fast-paced environment.
Compensation and Benefits
Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com
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Primary Location United States-Tennessee-Nashville-US, TN, Nashville, Cummins Business Services
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Aug 24, 2020, 12:17:08 PM
Unposting Date Ongoing
Req ID: 200001W5